Technical User Operations Specialist
New
H
HarveyAI Legal Tech
This role is open to remote candidates located in: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Louisiana, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, WisconsinFull-TimeMiddle
Salary94,000 - 126,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Artificial IntelligenceProblem SolvingRESTful APIsTechnical supportCRM
Requirements
- 3+ years experience in a fast-paced technical support role
- Experience delivering premium support to large enterprise customers
- Experience with AI-driven products
- Exceptional written and verbal communication skills
- Ability to explain technical concepts to non-technical audiences
- Strong problem-solving and critical-thinking abilities
- Strong organizational and adaptability skills
- Solid understanding of APIs
- Proficiency with customer support tools and CRM systems
- Demonstrated passion for learning and continuous improvement
Responsibilities
- Serve as the first point of contact for customer support inquiries
- Deliver empathetic and timely resolutions for AI output, APIs, and authentication issues
- Manage competing priorities during support shifts
- Collaborate with cross-functional partners to troubleshoot complex issues
- Maintain up-to-date knowledge of product features
- Document customer feedback and support materials
- Own tasks independently and refine support processes
View Full Description & ApplyYou'll be redirected to the employer's site
