Senior People Operations Specialist
New
G
GreenhouseSoftware
Anywhere in the United StatesFull-TimeSenior
Salary79,300 - 105,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3-5 years
- Required Skills
- Project ManagementArtificial IntelligenceData AnalysisComplianceProcess improvementWorkday
Requirements
- 3-5 years of hands-on HR/People Operations experience.
- Expertise in full employee lifecycle support.
- Strong knowledge of HR processes, employment documentation, and compliance.
- Experience with a modern HRIS, Workday preferred.
- Proven track record of mapping, documenting, and improving processes/SOPs.
- Experience managing complex HR cases or tiered ticketing models.
- Excellent written and verbal communication skills.
- Attention to detail and ability to manage multiple priorities.
- Experience with data analytics, reporting, or BI tools is a plus.
- Experience with contingent workforce programs is a plus.
- Interest or experience in AI-powered tools is a plus.
Responsibilities
- Drive system design and process mapping to identify automation opportunities.
- Act as liaison to the HR AI Lead to develop and deploy AI-enabled prototypes.
- Resolve Tier 2 and Tier 3 exception cases using regulatory and employment law knowledge.
- Own the end-to-end lifecycle and compliance for the flexible/contingent workforce.
- Lead HRIS audits and design robust governance controls for data integrity.
- Create and maintain SOPs and runbooks for procedural scenarios.
- Facilitate the transition to an HR Shared Services delivery model.
- Provide empathetic support to employees and managers on complex scenarios.
- Establish performance metrics to measure AI workflow efficiency and cost savings.
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