Business Operations & Strategy Lead
CanadaFull-TimeLead
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementData AnalysisStrategyBusiness OperationsStakeholder managementCRM
Requirements
- Strong problem-solving and structured thinking skills with the ability to break down complex, ambiguous business challenges into actionable solutions.
- Proven experience in business operations, strategy, consulting, revenue operations, finance, or similar analytical roles.
- Experience working in fast-paced, high-growth environments, ideally in scaling organizations.
- Strong cross-functional collaboration and stakeholder management skills across technical and non-technical teams.
- High ownership mindset with the ability to both design and execute operational solutions independently.
- Experience with operational, revenue, pricing, or go-to-market process optimization initiatives.
- Exposure to enterprise customers, commercial operations, or complex contracting environments is highly valued.
- Familiarity with CRM systems, business data structures, and operational workflows.
- Interest or experience in AI tools, automation, or system design approaches (hands-on experience is a plus).
- Strong ability to manage competing priorities and deliver high-quality work in ambiguous environments.
- Demonstrated ability to lead cross-functional initiatives involving multiple stakeholders and dependencies.
- A learning mindset with curiosity toward AI-driven transformation and scalable system design.
Responsibilities
- Own and coordinate complex enterprise deal workflows from pricing through contracting and customer handoff, ensuring smooth cross-functional execution.
- Partner with Sales, Legal, Finance, and Customer Success teams to improve efficiency, reduce friction, and enhance the customer lifecycle experience.
- Design, implement, and continuously improve business processes including pricing governance, approvals, contracting, and operational readiness.
- Identify bottlenecks and scaling risks across go-to-market operations and drive structured, practical solutions.
- Develop and optimize AI-driven workflows and automation systems to reduce manual work and improve operational speed and accuracy.
- Build and deploy agentic tools and AI-enabled systems to support decision-making, workflow orchestration, and business operations.
- Enhance key business functions such as pricing analysis, contract generation, workflow routing, and operational reporting through automation.
- Lead cross-functional strategic initiatives spanning monetization, onboarding, partnerships, and lifecycle optimization.
- Define and track operational KPIs, improve reporting frameworks, and support data-driven decision-making.
- Contribute to special projects that improve scalability, operational excellence, and organizational effectiveness.
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