Support Specialist

New

LTK USAAffiliate Marketing

Location: United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

Experience: 3+ years of experience
Required Skills: Data AnalysisTroubleshootingDigital MarketingTechnical supportSaaS

Bachelor’s degree in Computer Science, Advertising, Business, Communications, or equivalent experience
3+ years of experience managing technical questions and support issues in a SaaS environment
Strong analytical skills with a data-driven mindset
Experience communicating technical concepts to non-technical audiences
Experience troubleshooting financial and platform-related bugs
Experience working within defined SLAs
Basic understanding of digital marketing technologies
Familiarity with social media and influencer marketing
Strong verbal and written communication skills
Ability to work both independently and collaboratively

Respond to creator commission, analytics, and payment-related tickets from internal and external stakeholders in a timely manner
Research and resolve creator concerns related to commission tracking, collaboration payments, payout eligibility, and reporting discrepancies
Investigate affiliate tracking issues and identify root causes across platforms and systems
Review and analyze creator performance and commission data to validate payment accuracy
Serve as a subject matter expert (SME) on creator commissions, affiliate tracking, and collaboration payments
Collaborate cross-functionally with product, finance, partnerships, and account management teams to resolve complex issues
Clearly communicate platform processes, payment timelines, and troubleshooting steps
Create and maintain internal documentation and knowledge base resources
Proactively identify opportunities to improve processes, efficiency, and customer satisfaction
Provide peer coaching and support to other Support Specialists

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