Product Support Specialist
New
L
LinearSoftware Development
This role is open to candidates based within U.S. and Canada Pacific or Mountain Time., Pacific or Mountain TimeFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SQLJavascriptRESTful APIsTechnical supportDebuggingGitHub
Requirements
- Passion about technology, quality, and Linear’s mission
- Excellent communication and customer service skills and experience working with a technical or engineering user base
- Ability to adapt your communication approach to non-technical users
- Experience troubleshooting technical issues, including APIs and integration setups
- Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile)
- Familiarity with SQL, Javascript, APIs, and GitHub
Responsibilities
- Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
- Partner with our engineering team to document and reproduce bugs
- Surface trends and insights from customer feedback to the team at large to inform product choices
- Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
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