Product Support Specialist, Eastern/Central Time
New
L
LinearSoftware development
This role is open to candidates based within U.S. and Canada Eastern or Central Time. You can work from anywhere within those time zones., Eastern or Central TimeFull-Time
SalaryFor US-based candidates, the expected cash compensation range for this role is $95,000—$135,000. For sales roles, this range represents on-target earnings (OTE), including base salary and variable compensation; for all other roles, it represents base salary. Equity is a meaningful part of all offers at Linear.
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Job Details
- Required Skills
- SQLJavascriptRESTful APIsCustomer serviceGitHub
Requirements
- Bring experience working with a technical or engineering user base.
- Demonstrate strong communication and customer service skills, adapting communication for non-technical users.
- Have experience troubleshooting technical issues, including APIs and integration setups.
- Be able to reproduce bugs with Linear and its integrations across different browsers, Windows, Mac, and mobile environments.
- Familiarity with SQL, JavaScript, APIs, and GitHub is a plus.
- Bring curiosity to learn about SQL, JavaScript, APIs, and GitHub if you do not have direct experience with them.
Responsibilities
- Support customers through onboarding, account setup, debugging, and feature and integration discovery.
- Investigate and resolve inbound customer issues reported through email, Slack, Twitter, Reddit, and other communication channels.
- Partner with engineering to document and reproduce bugs.
- Surface trends and insights from customer feedback to inform product choices.
- Lead selected projects to improve the support experience, internal knowledge sharing, and product operations.
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