Support Specialist
New
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HandshakeAI Data / EdTech
Remote (USA); if working from home, you must be located in AZ, DC, CA, CO, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NV, NJ, NY, OR, PA, SD, TN, TX, VA, WA, or WI., Monday through Friday, 8am - 5pm in your local time zoneContractMiddle
Salary25 USD per hour
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Job Details
- Required Skills
- Data AnalysisCritical thinkingCustomer supportSaaSZendesk
Requirements
- Located in AZ, DC, CA, CO, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NV, NJ, NY, OR, PA, SD, TN, TX, VA, WA, or WI.
- Ability to work Monday through Friday, 8am - 5pm local time.
- Demonstrated technical aptitude for learning new tools.
- Excellent verbal and written communication skills.
- Strong critical thinking and troubleshooting abilities.
- Ability to work independently and as part of a team.
- Not a current student.
- High level of accountability and integrity for process and metrics.
Responsibilities
- Provide email and phone support to Handshake customers.
- Resolve questions, bugs, feedback, and general inquiries.
- Troubleshoot technical issues using app demo environments and internal tools.
- Manage issues between Customer Support, Customer Success, Product, and Engineering teams.
- Maintain standard metrics for response times and resolution quality.
- Attend team meetings and complete administrative tasks.
- Share trends and learnings with the support team to improve user experience.
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