Student Experience Support Specialist
New
United StatesPart-TimeEntry
Salary43,680 USD per year
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Job Details
- Experience
- 1 year
- Required Skills
- Microsoft OfficeMultitaskingCustomer support
Requirements
- High School Diploma or GED
- 1 year of relevant service experience in customer support or relations
- Proficiency in MS Office and Gmail
- Ability to learn and navigate internal IT and business systems
- Excellent written and verbal communication skills
- Strong multitasking and prioritization abilities
- Detail-oriented in a fast-paced environment
- Self-motivated with a calm and professional demeanor
- Team player with ability to adapt to changes
Responsibilities
- Deliver concierge-level support to students and stakeholders via phone, email, and chat
- Provide dedicated assistance to Florida real estate students regarding state regulatory requirements
- Manage student records and orders accurately within internal databases
- Coordinate national program initiatives through campaign tasks and special projects
- Identify and escalate complex student issues to leadership
- Advise students on program requirements and product lines
- Utilize IT and business systems to track interactions and process requests
- Collaborate with cross-functional teams to suggest service improvements
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