Customer Support Specialist
New
A
ABC Legal ServicesLegal Services
Must be located in Oklahoma, 7-4 PSTFull-TimeEntry
Salary15 USD per hour
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Job Details
- Languages
- English
- Experience
- 1-3 years
- Required Skills
- Microsoft ExcelData entryCustomer supportConfluence
Requirements
- High school diploma or GED
- 1-3 years of customer support or call center experience
- Experience with Microsoft Outlook, Excel, and Word
- Experience with PDF editing software and phone systems
- Document manipulation experience
- Ability to read, write, and speak English
- Strong ability to transcribe information and investigate issues
- Ability to perform repetitive tasks with accuracy
- Typing speed of at least 55 wpm
Responsibilities
- Respond to customer support tickets and resolve order-related issues
- Manage high-volume phone calls for existing and new customers
- Respond to emails regarding orders, payments, and field process servers
- Document issues within Confluence
- Visit court dockets for case filing information and occasional document retrieval
- Perform other related duties as assigned
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