US Customer Support & CRM Coordinator
New
Source API remote eligibility restrictions: United States, Night-shift (CST)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Time ManagementCRMCustomer support
Requirements
- 2+ years of experience in customer support, client services, virtual assistance, CRM coordination, onboarding support, or related roles.
- Experience using CRM or ticketing systems.
- Strong written and verbal English communication skills.
- Ability to manage multiple communication channels simultaneously.
- Strong organizational and time management skills.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection.
- Dual monitor setup
- Quiet and professional home workspace
Responsibilities
- Respond to customer and product inquiries promptly and professionally.
- Support onboarding and approval workflows for customers and distributors.
- Manage communications across email, WhatsApp, Skype, Telegram, Signal, and other channels.
- Maintain accurate records in Zoho CRM and Zoho Books.
- Coordinate with internal teams to resolve customer concerns.
- Support post-purchase customer follow-ups and customer experience initiatives.
- Escalate technical or complex issues when necessary.
- Assist with product walkthroughs and customer demos.
- Monitor workflows and ensure tasks are completed on time.
- Maintain organized documentation and communication records.
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