Patient Enrollment Specialist
New
United States, Mon-Fri; 2-10 PM ET or 3 PM-11 PM ETContractMiddle
Salary20 - 22 USD per hour
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Job Details
- Required Skills
- Customer serviceDocumentationTechnical support
Requirements
- Ability to thrive in a fast-paced start-up environment
- Experience working in a quota driven environment
- Experience engaging with customers / patients in a sales capacity
- Experience with outbound calling
- High EQ / IQ when navigating different types of situations
- Experience leveraging technology in a professional setting
Responsibilities
- Educate potential patients and family members on the program, answer any questions they might have, emphasizing program benefits and features, objection handle, and enroll patients in the program
- Assist patient in navigating the program app and/or website and address any technical issues
- Initiate outbound calls to potential patients and respond to inbound calls promptly.
- Assess patient eligibility with provided documentation and address patient inquiries and concerns.
- Record and maintain accurate information and call notes in our system including insurance, provider, and clinical updates regarding patient health
- Achieve weekly targets as a productivity measure
- Ensure timely follow-up response for patients expressing interest in the program and provide excellent customer service to build trust.
- Stay informed about the latest developments in cardiac rehabilitation and attend training sessions to enhance knowledge of the program
- Send educational material to interested patients through email and other communication channels
- Communicate insurance or other information as needed with relevant parties
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