Home Health Outreach Specialist
S
SnapCareHealthcare staffing
Only able to hire applicants based in CT, FL, GA, IL, IN, MA, MD, ME, MI, NH, NJ, NC, OH, PA, RI, SC, TN, TX, and VA at this time., 9am - 5pm EST or 8am - 4pm ESTFull-TimeMiddle
SalaryUp to 23 USD per hour
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Job Details
- Experience
- 1-3 years
- Required Skills
- SalesforceMicrosoft ExcelCustomer serviceActive listeningTechnical supportGoogle Workspace
Requirements
- 1-3 years of experience in a Customer Service or Technical Support position
- High-speed internet connection
- Strong interpersonal relations and communication skills (written & verbal)
- Great attention to detail and organization
- Strong computer skills
- Experience using GSuite, Excel, Word
- Active listening skills
Responsibilities
- Work in a fast-paced call center environment providing exceptional customer service
- Coordinate increased or decreased scheduling needs with care centers and nurses
- Answer and resolve a high volume of inquiries by phone
- Serve as a point of escalation and advanced support for home health
- De-escalate critical client situations
- Support clinicians with timesheet submissions and payroll-related inquiries
- Provide support and guidance to new clinicians via onboarding toolkit
- Complete home health case documentation in Salesforce
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