- Work in a fast-paced call center environment providing exceptional customer service
- Coordinate increased or decreased scheduling needs with care centers and nurses
- Answer and resolve a high volume of inquiries by phone
- Serve as a point of escalation and advanced support for home health
- De-escalate critical client situations
- Support clinicians with timesheet submissions and payroll-related inquiries
- Provide support and guidance to new clinicians via onboarding toolkit
- Complete home health case documentation in Salesforce