L2, L3 Technical Support Consultant
S
SupportYourAppTechnical Support
Calabarzon, Philippines. Central Visayas, Philippines. Cebu, Central Visayas, Philippines. Davao, Davao Region, Philippines. Quezon, Calabarzon, Philippines. Northern Mindanao, PhilippinesContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1–2 years
- Required Skills
- AWSSQLGrafanaRESTful APIsJSONTechnical support
Requirements
- Excellent English communication skills (at least C1 for both spoken and written)
- At least 1–2 years of proven experience in a Technical Support role
- Experience as Tier 2 and/or Tier 3 Technical Support Consultant
- Outstanding problem-solving abilities
- Customer-focused attitude
- Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline (preferred)
- Proficiency in reading and writing scripts in Python, Bash, or JavaScript (preferred)
Responsibilities
- Deliver outstanding technical support via chats and emails, phone calls
- Troubleshoot complex technical issues and escalate as needed
- Act as the primary technical contact during the life-cycle live events
- Escalate incidents clearly, including impact, timeline, and reproduction steps
- Perform log analysis, REST APIs, JSON, and SQL
- Use AWS tools (CloudWatch, Athena, S3) and monitoring/logging platforms (Grafana, OpenSearch)
- Ensure smooth integration, onboarding, and troubleshooting for customer events
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