Technical Enablement & Documentation Lead
New
F
FlosumSalesforce DevOps
United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceCI/CDDevOpsCRMZendesk
Requirements
- 5+ years in technical writing, developer enablement, or technical training.
- Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments).
- Familiarity with data backup/recovery principles.
- Proven track record building or contributing to a certification or learning program.
- Strong analytical mindset to mine Zendesk/Salesforce Service Cloud cases and CRM data.
- Excellent writing skills to translate complex technical workflows into clear guidance.
- Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar).
Responsibilities
- Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules.
- Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers.
- Analyze inbound signals to identify documentation gaps and proactively update content.
- Partner with Support to convert recurring tickets into self-service knowledge base articles.
- Collaborate with Product Management and Engineering to document new releases, features, and APIs.
- Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs.
- Establish documentation standards, style guides, and review workflows.
- Track content performance and report on enablement KPIs.
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