Onboarding Project Manager
EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Portuguese, Spanish
- Experience
- Minimum 4 years of experience in hotel operations or hotel management; At least 1 year of project management experience within a SaaS or customer-facing environment
- Required Skills
- Project ManagementSalesforceStakeholder managementSaaSSlackZendesk
Requirements
- Fluency in English, Portuguese, and Spanish at a business-professional level.
- Minimum 4 years of experience in hotel operations or hotel management.
- At least 1 year of project management experience within a SaaS or customer-facing environment.
- Proven ability to manage multiple projects simultaneously.
- Experience coordinating cross-functional stakeholders.
- Strong communication, relationship management, and customer-facing presentation skills.
- Ability to proactively solve problems and manage ambiguity.
Responsibilities
- Own and manage the end-to-end onboarding lifecycle for mid-market customers.
- Define project scope, timelines, milestones, and deliverables.
- Serve as the primary point of contact for onboarding mid-market customers.
- Lead customer meetings including pre-kickoff, kickoff, and project check-ins.
- Proactively identify and manage risks, dependencies, and escalation points.
- Coordinate cross-functional collaboration across Sales, Product, Support, and Account Management.
- Monitor onboarding success metrics, customer adoption, and utilization milestones.
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