Client Success Manager
New
I
IntellectMental Health Benefits
TaiwanFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisAccount ManagementStakeholder management
Requirements
- Bachelor's degree in Business, Management, or related field
- 3+ years of experience in client success, account management, or management consulting
- Proven track record of successful project delivery and account management
- Experience managing large, complex projects
- Strong strategic thinking skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong sense of accountability and ownership
Responsibilities
- Serve as the primary point of contact for a portfolio of key strategic and large enterprise accounts
- Own end-to-end delivery of the mental health benefits platform across assigned clients
- Develop and execute customised mental health programme strategies aligned to each client’s workforce needs
- Build strong, long-term relationships with senior HR and business stakeholders
- Drive client satisfaction, retention, and expansion opportunities
- Coordinate cross-functional collaboration across Sales, Product, Engineering, Clinical, Marketing, and Delivery teams
- Analyse engagement, utilisation, and outcome data to demonstrate value and inform strategy
- Identify product enhancement opportunities based on client feedback and insights
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