Senior Product Operations Manager
New
Listing location: AsiaFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English, Mandarin
- Experience
- 3–5 years
- Required Skills
- SQLData AnalysisProduct OperationsTableau
Requirements
- 3–5 years of experience in product operations, growth operations, or a related role in a tech or internet company.
- Strong data-driven mindset with hands-on experience using analytics tools (e.g., Tableau, SQL is a plus).
- Excellent cross-functional collaboration skills; able to work effectively with product, engineering, and business teams in a fast-paced environment.
- Strong understanding of social or messaging products; experience with chat, community, or content platforms is a strong plus.
- Proven ability to manage multiple projects simultaneously with strong attention to detail.
- Excellent written and verbal communication skills in English; Mandarin proficiency is a plus to communicate with internal & external stakeholders.
- Crypto/Web3 industry knowledge or enthusiasm is a plus.
Responsibilities
- Own the day-to-day operations of the Binance Chat product, including feature rollouts, content governance, and user experience monitoring.
- Collaborate closely with Product Managers to translate product strategies into operational processes and execution plans
- Define, track, and analyze core product metrics and surface actionable insights to improve performance.
- Identify product issues and user pain points through data analysis, user feedback, and community signals; drive improvements with relevant teams.
- Design and execute growth and engagement initiatives (e.g., new feature GTM, user incentive programs).
- Develop and maintain operational documentation, including SOPs, playbooks, and policies for the Chat product.
- Work cross-functionally with Risk, Compliance, Customer Support, and Marketing to ensure product health and regulatory alignment.
- Support new feature launches end-to-end: coordinate testing, user communication, and post-launch monitoring.
- Represent the voice of the user internally by gathering qualitative and quantitative feedback through surveys, user interviews, and community engagement.
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