Insurance A/R Follow Up Specialist
R
Remote RavenHealthcare
Philippines. Guatemala. South AfricaFull-TimeMiddle
SalaryUp to 6 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Documentation
Requirements
- Prior experience making insurance follow-up calls in a medical billing or healthcare revenue cycle setting
- Comfortable making a high volume of outbound calls to insurance companies daily
- Familiar with common denial reason codes, payer responses, and insurance claim adjudication processes
- Professional and persistent phone presence
- Strong documentation habits
Responsibilities
- Make high-volume outbound calls to insurance carriers to follow up on outstanding, unpaid, and underpaid claims
- Check claim status on aging accounts and document outcomes accurately in the billing system
- Identify reasons for non-payment and take next steps
- Request claim reprocessing, corrections, or reconsideration
- Navigate payer phone systems, hold queues, and insurance representatives
- Escalate complex or unresolvable accounts to the billing team
- Identify and document denial reason codes
- Maintain accurate call logs and notes for every interaction
- Work assigned aging buckets systematically
- Communicate daily progress and outcomes to the billing team
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