Senior Claims Advocate
New
E
ERGO NEXT Group INTERNALInsurance
USFull-TimeSenior
Salary81,000 - 123,000 USD per year
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Job Details
- Experience
- 5+ years of Commercial Property claims handling experience; 2+ years of experience handling fire and water losses.
- Required Skills
- Negotiation
Requirements
- 5+ years of Commercial Property claims handling experience
- 2+ years of experience handling fire and water losses
- Knowledge of claims processes, policy language, and insurance industry practices
- Experience with Xactimate and XactContents software
- Adjuster's license required and ability to obtain additional states
- Strong written and oral communication skills
- Strong interpersonal, analytical, investigative, and negotiation skills
Responsibilities
- Manage complex claims related to commercial property and commercial inland marine damage
- Make prompt contact with customers to set expectations, develop an action plan, and perform an initial and continuous exposure assessments
- Investigate claim damages and situation using internal and external resources
- Determine coverage through analyzing investigation data and policy terms
- Explain coverage to policyholders providing excellent customer service
- Facilitate claim resolutions ensuring fair settlement
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