Customer Trainer
C
CrestaConversational AI
United States (Remote)Full-TimeMiddle
Salary120,000 - 150,000 USD per year
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Job Details
- Experience
- 3-5 years
- Required Skills
- TrainingSaaS
Requirements
- 3-5 years of experience.
- Demonstrated experience as a trainer, educator, or similar role.
- Strong problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote environment.
- Willingness to travel (up to ~50%).
- Tech-savvy and eager to learn new technologies.
- Strong presentation and facilitation skills.
- Ability to explain complex concepts in a simple way.
- Experience creating training content (slides, videos, documentation, LMS content).
- Customer-first mindset with strong empathy.
- Highly organized and able to manage multiple training programs.
- Comfortable working cross-functionally with CS, Product, and Sales teams.
Responsibilities
- Collaborate with Subject Matter Experts to design instructor-led training sessions.
- Facilitate group training sessions for customers.
- Continuously maintain and improve training curriculum.
- Support onboarding and training for new hires.
- Record instructional videos and product demonstrations.
- Assist with auditing and creating support documentation.
- Design and build interactive eLearning courses using Articulate Rise and Storyline.
- Maintain and update eLearning content in alignment with product releases.
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