Representative, Servicing & Collections
New
L
Libra SolutionsFinancial Services
Must reside in Arizona.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer serviceNegotiation
Requirements
- High School diploma or GED.
- 2+ years of work experience in an office or contact center environment.
- Experience in Healthcare, Legal, Insurance, or Financial Services.
- Specific experience in personal injury with applicable medical knowledge and claims law.
- Ability to understand and integrate technology and data-driven decision-making.
- Ability to develop and execute a win/win negotiation strategy.
- Excellent verbal and written communication skills.
- Must reside in Arizona.
Responsibilities
- Maximize positive customer outcomes while delivering identified customer experience and financial performance targets.
- Promote and achieve high rates of customer/partner experience.
- Enable customers and partners to realize significant value from their engagements.
- Ensure delivery of targeted performance metrics and SLAs.
- Manage a dynamic portfolio of assigned cases.
- Act as a back-up for team members away from their desk.
- Enact identified performance improvement recommendations.
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