- Comfortable managing active caseload of (100-150) cases
- Grow relationship with law firms and medical providers
- Communicate effectively with attorneys, clients and medical providers to ensure best care and best service possible.
- Effectively oversee medical treatment for accident victims, including but not limited to scheduling and coordinating appointments, analyzing medical records and arranging transportation.
- Assess and make funding decisions up to $25K
- Maintain workflow through prioritization of daily and weekly tasks
- Perform weekly metrics by reviewing dashboards, verifying data, and noting basic trends to support accurate case tracking.
- Collaborate with internal stakeholders to ensure service levels and revenue goals are met.
- Occasionally assist with training new team members.
- Provide the best customer service daily.
Customer serviceTime ManagementRelationship building