Customer Success AI Architect
New
Remote USFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5-8 years
- Required Skills
- PythonArtificial IntelligenceMachine LearningSalesforceRESTful APIsData modeling
Requirements
- 5-8 years of progressively responsible experience across RevOps, GTM systems, software engineering, or technical roles in B2B SaaS.
- Strong hands-on experience with AI/ML, LLMs, and automation frameworks.
- Deep experience with Salesforce and modern GTM tech stacks.
- Strong technical skills including Python, APIs, and integrations.
- Proven ability to design and deploy AI-driven solutions in business environments.
- Strong understanding of Customer Success processes and revenue operations.
- Ability to translate business problems into scalable technical solutions.
- Experience working cross-functionally with business and technical stakeholders.
- Highly autonomous and self-directed.
Responsibilities
- Identify and prioritize high-impact AI use cases across Customer Office teams.
- Design and implement AI-driven workflows and agentic solutions across the Customer Office tech stack.
- Build and scale automation and intelligence layers on top of Salesforce and the broader GTM stack.
- Partner with Enterprise Systems and Architecture teams to define and enforce data models and governance.
- Leverage customer data to power AI-driven insights and workflows.
- Evaluate, test, and scale new AI and GTM technology tools.
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