Patient Care Coordinator
W
Winning AssistantsHealthcare
Philippines, 9:00 AM - 5:00 PM Eastern Daylight Time, Monday - FridayFull-TimeMiddle
Salary6 - 7 USD per hour
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Job Details
- Languages
- English
- Experience
- At least 1 year
- Required Skills
- Customer service
Requirements
- At least 1 year of experience handling inbound and outbound phone calls
- Experience in a healthcare setting preferred
- Sales, appointment setting, or patient conversion experience preferred
- Proficient in speaking and writing English clearly
- Ability to multitask and work efficiently
- Experience in aesthetics, cosmetics, ophthalmology, or medical spa is a plus
- Reliable laptop or desktop computer
- High-speed internet (minimum 10 Mbps)
- Noise-canceling headset
- Webcam for virtual meetings
- Ability to submit NBI clearance and/or Local Police Clearance
Responsibilities
- Professionally handle inbound and outbound patient phone calls
- Schedule appointments for general ophthalmology and cosmetic/aesthetic services
- Follow up with leads and existing patients to encourage consultations and secure bookings
- Answer billing inquiries and assist patients with general questions
- Clearly explain aesthetic procedures, treatment plans, pricing, and promotional offers
- Build trust with patients by addressing concerns with empathy and professionalism
- Maintain accurate patient records and appointment details
- Deliver outstanding customer service and ensure a positive patient experience
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