Onboarding Project Manager
New
T
Third-Party Job PostsHospitality SaaS
Latin AmericaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in English, Portuguese, and Spanish at a business-professional level
- Experience
- Minimum 4 years of experience in hotel operations or hotel management; at least 1 year of project management experience
- Required Skills
- Project ManagementSalesforceStakeholder managementSaaSZendesk
Requirements
- Fluency in English, Portuguese, and Spanish (business-professional level).
- Minimum 4 years of experience in hotel operations or hotel management.
- At least 1 year of project management experience within a SaaS or customer-facing environment.
- Proven ability to manage multiple projects simultaneously.
- Strong attention to detail and organizational skills.
- Experience coordinating cross-functional stakeholders.
- Strong communication and relationship management skills.
- Ability to adapt quickly and manage ambiguity.
Responsibilities
- Own and manage the end-to-end onboarding lifecycle for mid-market customers.
- Define project scope, timelines, milestones, and deliverables.
- Serve as the primary point of contact for mid-market customers.
- Lead customer meetings including kickoffs and go-live milestones.
- Proactively identify and manage project risks and dependencies.
- Coordinate cross-functional collaboration across internal teams.
- Monitor success metrics, customer adoption, and utilization milestones.
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