Onboarding Project Manager
New
C
CloudbedsHospitality SaaS
North AmericaFull-TimeMiddle
Salary70,000 - 80,000 USD per year
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Job Details
- Languages
- English, Portuguese, Spanish
- Experience
- Minimum 4 years of experience in hotel operations or hotel management; At least 1 year of project management experience within a SaaS or customer-facing environment
- Required Skills
- Project ManagementSalesforceStakeholder managementSaaSSlackZendesk
Requirements
- Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken
- Minimum 4 years of experience in hotel operations or hotel management
- At least 1 year of project management experience within a SaaS or customer-facing environment
- Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization
- Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
- Strong communication, relationship management, and customer-facing presentation skills
- Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs
Responsibilities
- Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
- Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
- Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
- Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
- Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
- Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams
- Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success
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