Call Center Engagement Specialist
New
H
Habitat HealthHealthcare
Candidates must be located in Mountain or Pacific time zone, Mountain or Pacific time zoneFull-TimeMiddle
Salary23 - 31 USD per hour
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Job Details
- Languages
- Spanish
- Experience
- 3-5 years
- Required Skills
- SalesforceCRM
Requirements
- Minimum 3-5 years of experience in a healthcare call center, telephonic enrollment, Medicare/Medi-Cal outreach, or customer engagement.
- Reside in Mountain or Pacific Time zone.
- Demonstrated ability to build rapport and trust over the phone.
- Outstanding phone demeanor and etiquette.
- Comfort operating in a metrics-driven environment.
- Strong verbal and written communication skills.
- Strong organizational and time management skills.
- Comfortable using Microsoft Office Suite, CRM systems (Salesforce), and Contact Center Systems.
- COVID-19 vaccination requirement.
Responsibilities
- Serve as the central telephonic point of contact for prospective participants, caregivers, and referral partners.
- Make outbound follow-up calls to leads.
- Support inbound campaigns by answering questions and educating prospects.
- Assess preliminary PACE eligibility.
- Coordinate warm handoffs to local Enrollment Specialists, Outreach Specialists, and Intake Coordinators.
- Perform service recovery and de-escalate callers.
- Meet or exceed personal and team targets for call volume, conversion, and warm-handoff goals.
- Maintain accurate records using CRM and Contact Center systems.
- Maintain compliance with all CMS, DHCS, and Habitat Health policies.
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