Call Center Associate I
New
Must reside within the state of Rhode IslandFull-TimeEntry
Salary20 - 24 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ year
- Required Skills
- Customer serviceTroubleshootingData entryTechnical supportCRM
Requirements
- High school diploma or equivalent.
- 1+ year of customer service experience (call center or similar).
- Basic computer and data entry skills.
- Strong listening and communication skills.
- Clear written and verbal communication.
- Flexibility with shift availability.
- Weekend availability (Saturday and/or Sunday) is required.
Responsibilities
- Answer inbound calls from lottery retailers across multiple jurisdictions.
- Assist with equipment issues, supply requests, and game information.
- Collaborate with internal departments to resolve issues.
- Diagnose and troubleshoot terminal equipment problems.
- Defuse tense situations and escalate when necessary.
- Use knowledge base for accurate information and troubleshooting.
- Document each contact in the CRM system with detailed notes.
- Deliver consistently outstanding customer service.
View Full Description & ApplyYou'll be redirected to the employer's site
