Manager, Call Center
New
United StatesFull-TimeManager
Salary77,000 - 100,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5 years of call center customer service experience; 4 years of people management experience
- Required Skills
- Data AnalysisPeople ManagementCustomer service
Requirements
- High School Diploma/GED required; Bachelors/Associates degree preferred.
- 5 years of call center customer service experience.
- 4 years of people management experience in customer service, or a related industry.
- Experience managing large teams (i.e. 20+ team members) required.
- Strong leadership capabilities.
- Demonstrated business consulting skills.
- Proven track record of exceeding objectives.
- Exceptional communication skills.
- Highly organized with the ability to multi-task in a fast-paced environment.
Responsibilities
- Leads and manages the performance of a team of up to 30 Customer Service Representatives.
- Oversees career development and performance management for the assigned team.
- Serves as mentor to Customer Service Representatives and enables them to develop their abilities.
- Performance management for the assigned clients.
- Ensures that timely action is taken to resolve issues related to customer performance.
- Be the first escalation point for high touch customer care.
- Monitors and reports customer satisfaction levels to ensure compliance with service level agreements.
- Participate in interviews and make hiring recommendations.
View Full Description & ApplyYou'll be redirected to the employer's site
