- Own daily review of the RN tracker, Salesforce enrollment pipeline, and Epic work queues.
- Monitor completed, upcoming, canceled, and rescheduled Enrollment RN home visits.
- Identify stalled cases, missing documentation, and scheduling gaps.
- Serve as the central operational reviewer for all ILOC submissions.
- Triage Level 2 case flags and confirm documentation completeness.
- Own end-to-end Health & Safety Committee operations for Southern California.
- Enforce Pre-Enrollment SOPs and deliver training to Enrollment RNs.
- Coordinate Enrollment RN schedules and home visit assignments.
- Maintain enrollment operations during leadership absences and participate in PACE audits.