SOC Support Specialist

New

Remote IrelandFull-TimeEntry

Salary32,000 - 42,000 EUR per year

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Job Details

Demonstrated passion for cybersecurity (identity compromise, phishing, incident response, endpoint security).
Exceptional written and verbal communication skills.
Ability to remain calm, empathetic, and solution-focused when supporting partners through security incidents.
Interest in developing incident management / incident commander skills.
Comfortable facilitating group discussions during high-pressure situations.
Strong ability to prioritize and manage a dynamic ticket queue.
Enthusiasm for working collaboratively across teams.
Ability to work independently in a remote setting.
MSP or Help Desk experience (plus).
Microsoft 365/Entra experience (plus).
Understanding of SIEM concepts and log analysis (plus).
Understanding of networking concepts related to VPNs, IP addresses, and geo/usage anomalies (plus).

Provide exceptional customer support via phone, email, and chat for Huntress incident reports, escalations, and SIEM-related questions.
Ensure partner understanding by breaking down complex SOC concepts, log data, and product behavior into digestible, actionable guidance.
Lead calls with partners for high-severity or complex incidents, facilitating clear communication, documenting decisions, and aligning on next steps.
Collaborate effectively with Product Support, Security Operations Center, and other internal teams to clarify detection coverage, data gaps, and product behavior.
Troubleshoot product issues and provide support for other product-related requests as needed.
Advocate for partner needs and provide feedback to the relevant internal teams.
Address partner security concerns with timely and informative responses.
Contribute to the development of knowledge base articles, macros, and internal runbooks to improve consistency and efficiency.

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