SOC Support Specialist
New
H
HuntressCybersecurity
Remote IrelandFull-TimeEntry
Salary32,000 - 42,000 EUR per year
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Job Details
- Required Skills
- CybersecurityNetworkingCustomer supportZendesk
Requirements
- Demonstrated passion for cybersecurity, especially around identity compromise, phishing, incident response, and endpoint security
- Exceptional written and verbal communication skills
- Ability to remain calm, empathetic, and solution-focused during security incidents
- Interest in developing incident management skills
- Comfortable facilitating group discussions during high-pressure situations
- Strong ability to prioritize and manage a dynamic ticket queue
- Enthusiasm for working collaboratively across teams
- Strong self-awareness and the ability to work independently in a remote setting
Responsibilities
- Provide exceptional customer support via phone, email, and chat for Huntress incident reports, escalations, and SIEM-related questions.
- Ensure partner understanding by breaking down complex SOC concepts, log data, and product behavior into digestible, actionable guidance.
- Lead calls with partners for high-severity or complex incidents, facilitating clear communication, documenting decisions, and aligning on next steps.
- Collaborate effectively with Product Support, Security Operations Center, and other internal teams to clarify detection coverage, data gaps, and product behavior, then relay updates back to partners.
- Troubleshoot product issues and provide support for other product-related requests as needed.
- Advocate for partner needs and provide feedback to the relevant internal teams.
- Address partner security concerns with timely and informative responses.
- Contribute to the development of knowledge base articles, macros, and internal runbooks based on real ticket patterns to improve consistency and efficiency across the team.
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