Account Manager
New
W
WheelHealthcare Technology
Remote USAFull-TimeMiddle
Salary150,000 - 180,000 USD per year OTE
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Job Details
- Experience
- 3–5 years in account management or customer success, with 2+ years in healthcare or digital health
- Required Skills
- Artificial IntelligenceAccount ManagementCRMCustomer Success
Requirements
- 3–5 years in account management or customer success.
- 2+ years in healthcare or digital health.
- Experience leading renewal and upsell negotiations with enterprise-level stakeholders.
- Proven experience using AI tools in daily workflows.
- Exceptional communication skills with ability to present to C-suite.
- Strong analytical skills and experience with CRM software.
- Bachelor's degree in Business, Marketing, Healthcare Management, or equivalent experience.
Responsibilities
- Build deep, multi-threaded relationships across client organizations from front-line to C-suite.
- Lead regular executive business reviews.
- Proactively monitor client health and resolve issues.
- Develop and execute strategic account plans to meet revenue targets.
- Lead and manage contract renewals.
- Leverage AI tools for account planning and deliverables.
- Partner with Implementation and Solutions teams for onboarding.
- Collaborate with Product and Clinical Operations to represent the voice of the customer.
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