Key Accounts Manager (Strategic / Enterprise Accounts)
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 10+ years
- Required Skills
- Data AnalysisNegotiationAccount ManagementCustomer SuccessSaaS
Requirements
- 10+ years of experience in enterprise account management, strategic sales, or customer success leadership.
- Proven success managing Fortune 1000 or large-scale global enterprise accounts.
- Strong ability to drive account expansion, retention, and long-term strategic growth initiatives.
- Experience engaging and influencing senior executive stakeholders across complex organizations.
- Deep understanding of enterprise SaaS platforms, including adoption, expansion, and value realization strategies.
- Experience leading commercial negotiations, including MSAs, pricing models, and multi-entity contracts.
- Strong analytical skills with the ability to interpret account data, usage metrics, and customer health signals.
- Excellent communication, presentation, and relationship-building abilities.
- Preferred experience in workplace technology, security, compliance, or regulated enterprise environments.
- Experience managing global accounts across multiple regions is a strong plus.
Responsibilities
- Managing executive-level relationships across top enterprise accounts, including security leaders, IT stakeholders, and C-suite sponsors.
- Driving account expansion through upsell, cross-sell, multi-location adoption, and long-term strategic growth planning.
- Developing and executing multi-year account strategies focused on retention, revenue growth, and global platform standardization.
- Identifying and mitigating account risk through stakeholder mapping, health monitoring, and proactive engagement strategies.
- Leading renewal strategy and competitive defense efforts to ensure strong contract retention and customer satisfaction.
- Conducting Quarterly and Executive Business Reviews in collaboration with Customer Success teams.
- Acting as the voice of the customer internally to influence product direction, resolve escalations, and accelerate issue resolution.
- Partnering across Sales, Product, Engineering, and Support teams to deliver seamless customer experiences and strategic outcomes.
- Managing complex commercial negotiations, including pricing structures, MSAs, and multi-year agreements.
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