Senior Director, Customer Success
S
SyndigoB2B SaaS
Remote - Germany; Remote - UK. This is a remote position for candidates located in the UK or Germany onlyFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years
- Required Skills
- Stakeholder management
Requirements
- Bachelor’s degree in Business, Engineering, Computer Science, Management, or equivalent experience.
- 10+ years in Customer Success leadership roles, preferably within B2B SaaS.
- Proven track record of driving retention, expansion, and customer advocacy.
- Experience of leading and scaling Customer Success teams.
- Strong commercial acumen with hands-on experience supporting renewals and upsell motions.
- Data-driven mindset with the ability to interpret customer health, usage, and financial metrics.
- Strong people-leadership and stakeholder-management skills.
- Executive-level written and oral communication skills.
- Comfortable operating in a fast-paced, outcome-driven environment.
- Willingness to travel approximately 15–25%.
Responsibilities
- Own and drive GRR and NRR across the Brands customer base.
- Establish clear renewal readiness and risk management frameworks.
- Proactively identify churn and downsell risks and lead mitigation plans.
- Build and scale the customer advocacy programme.
- Lead, coach, and develop Customer Success Managers.
- Partner closely with Sales, Product, and Support to ensure a seamless customer experience.
- Deliver executive-level reporting on retention, expansion, and account health.
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