Customer Success Manager
New
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, UK / Europe time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- Experience in Customer Success, account management, client services, or partnerships
- Experience working with sports, media, entertainment, content, digital, or fan engagement teams
- Understanding of how live sport, content calendars, and stakeholder pressure shape customer expectations
- Strong organization and responsiveness
- Ability to think commercially
- Curiosity about AI for improving work and customer outcomes
- Strong ownership and follow-through
- Confident customer communication
- Good judgment for problem-solving, coordination, and escalation
Responsibilities
- Own a portfolio of core UK & Europe customer accounts
- Build strong working relationships with digital, content, marketing, fan engagement, sponsorship, commercial, league and governing-body stakeholders
- Understand each customer's goals, season calendar, workflows, and measures of success
- Run regular customer check-ins that are useful, structured, and outcome-led
- Translate product usage and engagement data into clear recommendations
- Spot under-used features, low adoption, or workflow gaps before they become renewal risks
- Identify expansion opportunities within existing accounts
- Coordinate with delivery and support teams to make sure customer needs are handled cleanly
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