Technical Account Manager
New
A
Abacus InsightsHealthcare SaaS
Remote USFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SQLCloud ComputingQASCRUMSnowflakeDatabricks
Requirements
- Experience supporting complex healthcare, SaaS, or data-driven platforms.
- Strong background in technical support, escalation management, and client-facing problem solving.
- Experience leading or coordinating UAT or QA efforts.
- Proficiency in SQL for data validation and root cause analysis in cloud environments (e.g., Snowflake, Databricks).
- Clear, concise communication with technical and non-technical stakeholders.
- Ability to manage multiple priorities in fast-paced client environments.
- Bachelor’s degree in a relevant field or equivalent experience.
- Scrum Master certification or equivalent experience working in agile/scrum delivery environments.
- Experience leading a QA effort for cloud software.
Responsibilities
- Own day-to-day technical health of assigned client environments, ensuring stability, performance, and SLA adherence.
- Lead investigation and resolution of complex technical issues, including escalation management.
- Own Root Cause Analyses (RCAs), including clear documentation of root cause, impact, and corrective actions.
- Define and lead client UAT strategy, execution, and sign-off.
- Coordinate testing activities across DataOps, QA, Engineering, and client teams.
- Drive defect triage and resolution, ensuring alignment on severity, priorities, and exit criteria.
- Support interoperability and regulatory testing (e.g., FHIR-based data, file and API validation).
- Build trusted working relationships with client technical and operational stakeholders.
- Lead through influence across Product, Engineering, DataOps, QA, and Client Success teams.
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