Patient Access Manager
New
U
Upstream RehabilitationHealthcare
Pittsburgh, PA - Remote (Must Reside in Pennsylvania)Full-TimeManager
Salary51,000 - 57,000 USD per year
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Job Details
- Experience
- 4+ years of experience in healthcare patient access or front-office operations; 2+ years of direct people leadership experience.
- Required Skills
- Data AnalysisCross-functional Team Leadership
Requirements
- High school diploma or equivalent.
- 4+ years of experience in healthcare patient access or front-office operations.
- 2+ years of direct people leadership experience.
- Experience leading and coaching remote teams.
- Ability to analyze performance metrics and identify operational issues.
- Strong cross-functional communication skills.
- Proven ability to manage workforce allocation and workflow compliance.
- Skilled at translating territory-level priorities into daily execution.
Responsibilities
- Lead and develop a territory-aligned team of remote Patient Care Coordinators.
- Manage and allocate team coverage to support clinic volume demands.
- Oversee execution of patient access workflows including referrals, scheduling, and insurance verification.
- Monitor territory access metrics and identify performance trends.
- Implement corrective action plans when standards are not met.
- Partner with Clinic Directors and Operations VPs to support field performance.
- Serve as territory subject matter expert for patient access operations.
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