Relationship Management Manager - Employer Services
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisAccount ManagementRelationship managementCRM
Requirements
- Bachelor's degree or equivalent experience.
- 3+ years of experience in sales/account management leadership.
- Experience leading client-facing teams.
- Experience managing revenue retention, growth, and delivering high renewal rates.
- Financial knowledge, including revenue performance and renewal health.
- Experience using VOC insights to identify innovation opportunities.
- Knowledge of Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2, ACA).
- Proficiency with CRM platforms, reporting tools, and sales/account management systems.
- Customer-focused with experience building trusted relationships.
Responsibilities
- Manage revenue performance across assigned accounts, including forecasting, renewals, retention trends, and growth opportunities.
- Drive high renewal rates and protect strategic client revenue.
- Leverage VOC, client feedback, and service metrics to improve customer satisfaction and resolve issues.
- Identify service, product, and innovation opportunities.
- Establish and drive accountability for team KPIs, objectives, and performance outcomes.
- Lead, coach, and develop Relationship Managers through performance management, mentoring, and capability building.
- Use business, operational and analytical skills to assess portfolio health and support long-term growth.
- Present business reviews, revenue performance, VOC insights, and strategic recommendations to clients and senior leaders.
- Maintain awareness of market conditions and industry developments.
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