- Serve as the primary point of contact for assigned managed services accounts.
- Ensure client implementations and engagements remain on schedule by directing the data science team.
- Oversee the execution of client campaigns and strategic initiatives.
- Help clients align their technology strategy with business goals, especially around CRM and AI tools.
- Identify opportunities to expand services and improve client outcomes.
- Deliver regular service reviews, usage reports, and actionable recommendations.
- Collaborate on internal initiatives including onboarding workflows and documentation.
- Contribute to customer success stories and sales enablement materials.
SalesforceAnalytical SkillsAccount Management+3 more