Senior Manager, Partner Success
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 10+ years
- Required Skills
- CybersecurityChange Management
Requirements
- Bachelor’s degree in Engineering, Information Technology, Business, or a related field, or equivalent professional experience.
- 10+ years of experience in partner success, channel management, partner enablement, customer success, or related roles within IAM, IGA, cybersecurity, or enterprise SaaS environments.
- Strong domain expertise in Identity and Access Governance (IAG), user lifecycle management, provisioning, and reconciliation processes.
- Deep understanding of channel sales dynamics, partner ecosystems, and go-to-market strategies within enterprise technology environments.
- Proven experience managing strategic partner relationships and supporting enterprise or government-focused customer engagements.
- Excellent communication, presentation, and relationship-building skills with the ability to engage executive-level stakeholders.
- Strong analytical and problem-solving abilities with experience using performance metrics and operational data to drive business decisions.
- Ability to thrive in fast-paced, high-growth environments while managing multiple priorities independently.
- Experience working cross-functionally with sales, enablement, support, and customer success teams.
- Strong technical communication skills and the ability to explain complex identity and security concepts clearly to varied audiences.
Responsibilities
- Build and maintain strong relationships with strategic partners through regular engagement, performance reviews, and collaborative success planning initiatives.
- Gather and analyze partner feedback to identify opportunities for improving processes, tools, enablement programs, and overall partner experience.
- Advise partners on operational best practices, strategic growth opportunities, and improved ways of working based on performance metrics and field insights.
- Collaborate with Customer Success Managers, Technical Account Managers, and Expert Services teams to evaluate partner performance, identify risks, and support project success.
- Monitor deployment timelines, go-live activities, and project health across regional partner networks to proactively address delivery or adoption challenges.
- Recommend and coordinate corrective actions for projects at risk, including escalation support, additional services engagement, or operational interventions.
- Profile partners based on performance, certifications, deployment success, and regional expertise to support strategic recommendations for enterprise customers.
- Track and analyze partner engagement across support platforms, documentation portals, forums, and community tools to identify adoption trends and optimization opportunities.
- Contribute to partner-focused events, workshops, newsletters, and enablement initiatives designed to strengthen partner knowledge and engagement.
- Support business growth initiatives through upsell, cross-sell, and expansion opportunity management while assisting with contract and pricing discussions.
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