Customer Marketing Manager
New
C
Cast AICloud Infrastructure
Italy; London, England, United KingdomFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- KubernetesStakeholder managementData analyticsSaaS
Requirements
- 5+ years of experience in customer marketing, customer success marketing, or a closely related B2B marketing role.
- Track record of building and managing customer advocacy programs from scratch in a SaaS or cloud-infrastructure company.
- Strong storytelling skills: ability to translate complex technical outcomes into clear, compelling narratives.
- Experience producing customer case studies, video testimonials, and reference content across multiple formats and channels.
- Data-driven mindset with experience measuring the impact of customer marketing on pipeline, retention, and expansion.
- Highly organized, with the ability to manage multiple programs and stakeholders simultaneously.
- Comfortable operating in a fast-paced, remote-first environment.
- Fluent (written and spoken) English.
Responsibilities
- Own and grow Cast AI's customer advocacy program, including customer stories and case studies across multiple formats.
- Partner with Customer Success and Sales to support expansion and retention goals through marketing.
- Build and scale community touchpoints and customer-focused campaigns tied to key business moments.
- Develop and maintain a customer reference database, coordinating reference requests cross-functionally.
- Track and report on the impact of customer marketing programs.
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