Customer Renewals Manager
New
AmericasFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluent in English and Spanish
- Required Skills
- Data AnalysisSalesforceAccount ManagementStakeholder managementCustomer Success
Requirements
- Experience in renewals, Customer Success, or revenue-focused roles (CSM, SDR, BDR, Account Manager)
- Proven ability to drive retention and predictable renewals
- Comfortable managing commercial conversations and negotiations
- Strong analytical and process-oriented thinking
- Excellent communication and stakeholder management skills
- Proactive, organized, and results-driven
- Ability to thrive in a fast-changing environment
- Experience with Salesforce and ChurnZero
- Familiarity with customer success platforms and data-driven workflows
- Fluent in English and Spanish
Responsibilities
- Manage the full renewal lifecycle for your portfolio, from early engagement to contract closure
- Initiate renewal conversations 60–90 days in advance
- Drive timely closures, ideally before contract start dates
- Maximize Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
- Identify upsell opportunities and support organic expansion
- Maintain accurate renewal forecasts and pipeline visibility in Salesforce
- Track and act on customer health, engagement, and usage data
- Partner with internal teams to align on account strategy and customer insights
- Help build and refine the renewals function and improve operational efficiency
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