Senior Product Manager, Ops & Customer Experience
New
H
HopSkipDriveTransportation Technology
This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WIFull-TimeSenior
Salary160,000 - 180,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 8 years of experience in product management
- Required Skills
- Data AnalysisProduct ManagementUser Experience DesignCRMZendeskLLMGenerative AI
Requirements
- Minimum of 8 years of experience in product management.
- Focus on customer support, platform, internal tools, or mission-critical systems.
- Proven experience building and launching LLM-powered agents and conversational AI.
- Deep expertise in enterprise systems and CRM platforms.
- Strong foundation in user-centric design.
- Strategic vision to define roadmaps for ambiguous problems.
- Experience mentoring and influencing other product managers.
- Highly analytical with data-driven decision-making skills.
Responsibilities
- Define and drive multi-year AI product strategies and roadmaps.
- Build and launch LLM-powered agents and AI-native support experiences.
- Develop internal platforms, CRM solutions, and toolings to streamline operations.
- Collaborate across engineering, design, and operations to solve complex logistics problems.
- Mentor other product managers on AI development, compliance, and platform scalability.
- Leverage data and user research to optimize products and measure impact.
View Full Description & ApplyYou'll be redirected to the employer's site
