Live Chat Support Agent
Source API remote eligibility restrictions: United States, morning or afternoon shifts covering UK and US hoursFull-TimeEntry
Salary4,800 - 7,200 USD per year
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Job Details
- Languages
- English
- Required Skills
- Written communicationCustomer supportZendesk
Requirements
- Clear, friendly written English
- Fast typing speed and ability to manage multiple chat conversations
- Ability to remain calm under pressure
- Reliability and punctuality for shifts
- Previous live chat or e-commerce support experience (preferred)
- Familiarity with Gorgias, Freshdesk, or Zendesk (preferred)
- Understanding of basic e-commerce order and returns workflows (preferred)
Responsibilities
- Handle inbound live chat and email queries from buyers and sellers
- Resolve order issues including delays, missing items, and returns
- Process refund and exchange requests following platform policy
- Escalate disputes and complex cases to the specialist team with full context
- Flag recurring issues to help improve platform policies and FAQs
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