Live Chat Support Agent
United States, overlap with UK GMT or US EST requiredFull-TimeEntry
Salary5,760 - 9,000 USD per year
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Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportSaaS
Requirements
- Excellent written English — clear, helpful, and human
- Quick learner — you can get to grips with SaaS products and explain them clearly
- Comfortable managing a live chat queue during busy periods
- Self-motivated and reliable working independently
Responsibilities
- Handle live chat and email queries from new and existing users
- Guide users through product setup, key features, and integrations
- Troubleshoot account and technical issues and escalate where needed
- Identify users at risk of churning and flag to the Customer Success team
- Contribute answers to the knowledge base to reduce repeat queries
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