GlossGenius

GlossGenius is a vertical SaaS platform for small business owners across the salon and studio space.

51-100 employees

Founded 2016

$28M series c

SaaS

Private Company

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SaaS Mobile Apps Beauty FinTech

Hybrid Work Model

This company offers a hybrid work model combining remote and office work.

Open Positions4

You can be based anywhere in the continental USFull-TimeSaaSPosted

Customer Support Expert

Deliver best-in-class, personalized support to meet our high standards for customer satisfaction
Work with customers to understand their goals and address their challenges through effective ticket responses
Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text
Work with a dynamic team to achieve team company goals such as customer acquisition and retention
Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc.
Leverage AI tools to streamline ticket resolution, improve response quality, and surface insights that help the team continuously raise the bar on support

Communication SkillsTechnical supportCustomer support+1 more

Showing 1 of 4 positions

About GlossGenius

GlossGenius is pioneering the future of business management for beauty and wellness professionals. We empower over 100,000 small business owners, from independent stylists to large salons, with an all-in-one platform. You will build solutions that simplify booking, payments, marketing, and client management. We help them thrive, processing billions in transactions and driving over 26% average revenue growth for our users.

How We Work

We champion a 'show, don't tell' philosophy, empowering you to pilot ideas and drive impact. Our culture thrives on collaboration, open dialogue, and a growth mindset. We are deeply customer-centric; engineers and designers partner closely with users to build solutions that genuinely solve their problems. While many roles offer full remote flexibility across the US, our NYC and SF teams enjoy a hybrid model with required in-office days for focused collaboration and community building.

Engineering at GlossGenius

You will join a team solving complex problems at the intersection of fintech, SaaS, and consumer technology. We manage billions in transactions and empower over 100,000 small businesses. This requires building scalable, reliable, and extensible microservice-based infrastructure. You will work with a modern stack including Kotlin, Ruby on Rails, React, React Native, AWS, Kubernetes, and Postgres. We are actively integrating AI and ML into our core products, developing intelligent features that transform how our customers operate and grow. You can build new AI features, optimize payment experiences, or improve backend systems for performance and security.

Why Join Us

Shape products that directly impact over 100,000 small business owners, enabling their success.
Contribute to a platform processing billions in transactions, offering significant technical challenges.
Innovate with AI and ML, building features that transform business operations.
Join a growing company, backed by $70M+ in funding, with a $510M valuation, driving rapid expansion.
Benefit from flexible PTO, comprehensive health coverage, paid parental leave, and a professional development stipend.

Benefits & Perks

Flexible PTO
Competitive health & dental insurance (partially or fully covered)
In-person opportunities for community building
Fertility and adoption benefits via Carrot
Generous, fully-paid parental leave policy
401k benefit (eligible day 1)
Yearly stipend for professional development and education
Pre-tax commuter benefits
Dependent Care FSA
Home office support for remote roles

Tech Stack

mobileserverwidgets

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