Customer Support Expert
New
G
GlossGeniusSaaS
You can be based anywhere in the continental US, ESTFull-TimeEntry
Salary55,000 - 60,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ year work experience
- Required Skills
- Communication SkillsTechnical supportCustomer supportSaaS
Requirements
- 1+ year work experience in a customer-facing role, SaaS preferred
- Proven record of driving customer satisfaction and meeting or exceeding performance standards
- Excellent written and verbal communication skills, with an ability to adapt to various communication styles
- A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment
- Comfortable using AI-powered tools to work more efficiently
Responsibilities
- Deliver best-in-class, personalized support to meet our high standards for customer satisfaction
- Work with customers to understand their goals and address their challenges through effective ticket responses
- Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text
- Work with a dynamic team to achieve team company goals such as customer acquisition and retention
- Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc.
- Leverage AI tools to streamline ticket resolution, improve response quality, and surface insights that help the team continuously raise the bar on support
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