Customer Care Specialist
Argentina, 9 AM – 5 PM EST/PSTFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent English
- Required Skills
- MultitaskingCRMCustomer support
Requirements
- Fluent English speaker with a clear US accent.
- Previous experience in call center, receptionist, or Amazon customer support roles (phone, email, and chat).
- Patient, empathetic, and able to de-escalate tense situations.
- Strong verbal and written communication skills.
- Comfortable using CRM tools and customer support platforms (call, email, and chat systems).
- Proactive, organized, and able to multitask in a fast-paced environment.
- Tech-savvy and quick to learn new systems.
- Availability during US business hours (9 AM – 5 PM EST/PST).
- A kind, calm attitude and a genuine desire to help others.
Responsibilities
- Provide customer support via phone, email, and chat in a courteous, clear, and effective manner.
- Handle inquiries related to orders, shipping, product issues, warranties, and returns.
- Remain calm, empathetic, and solution-oriented, especially when assisting frustrated customers across all communication channels.
- Accurately log all customer interactions in the CRM system.
- Collaborate with other departments to resolve escalated issues efficiently.
- Continuously look for ways to improve the customer experience.
- Represent the company brand with integrity and care in every interaction.
View Full Description & ApplyYou'll be redirected to the employer's site
